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Troubleshooting Online Library Resources: A Guide for Users: Microsoft Internet Explorer

Information on troubleshooting problems with access to the library's online resources.

Microsoft Internet Explorer

Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

 

This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.

 

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

    Tools, Safety, Delete browsing history...

  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

    Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete

  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

    Confirmation

Further Troubleshooting

The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below.

  • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.

 

  1. Close out of Internet Options. Click on Tools and select Developer Tools.

    Tools > Developer Tools

  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...

    Cache > Clear Browser Cache...

  3. Click Yes to confirm the clearing of the browser cache.

    Yes button

Delete cookies in Internet Explorer 8

  1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.  Or, If you are already in IE, click the gear up in the upper right hand corner.

  2. Click the Safety button, and then click Delete Browsing History.

  3. Select the check box next to Cookies.

  4. Select the Preserve Favorites website data check box if you do not want to delete the cookies associated with websites in your Favorites list.

  5. Click Delete.