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Troubleshooting Online Library Resources: A Guide for Users: Known Issues

Information on troubleshooting problems with access to the library's online resources.

EBSCO databases

There is an intermittent problem accessing our EBSCO databases.

If you receive the following error when accessing an EBSCO database:

EBSCO error

please try clearing the cookies in your browser. Need help clearing cookies? Use the browser tab for some good instructions.

If clearing your cookies does not work, please report the problem. Thanks!


ERIC Education database

ERIC full-text documents unavailable

As of August, 2012, the ERIC education database removed many full-text PDF documents from their site pending review of personal information in those documents.

Full-text access is being restored slowly.  You may request full-text from Interlibrary Loan.

"Can't open in Safari"

There is a known issue using Mac OS X10.9.2 and Safari to access the libraries online resources.  Please download and use Mozilla firefox to access online resources.

Still need help?

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