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Troubleshooting Online Library Resources: A Guide for Users: Login

Information on troubleshooting problems with access to the library's online resources.

Having Problems?

Mercyhurst University provides, for their community, over 80 databases, approximately 140,000 ebooks and over 100,000 electronic journals. It is impossible to keep track of the electronic pathway for each and every resource.  We need your help! Please let us know if you find broken links!!

If you are having problems accessing the databases or perhaps you can't get the full text pdf to download? Check the tabs along the top of this guide to find help.

If we haven't addressed the problem here...please fill out our form or email us and we'll see what we can do..

Begin in the right place!

Make sure you are accessing the resource using the library web site . If you are off campus and try to connect via browser favorites or bookmarks you will not be routed to the proxy server and access will be denied.  You should see this screen when off-site so you can log in.

Login to our Resources

Access to the Mercyhurst Libraries information materials, computers, network, and building resources is a privilege granted to Mercyhurst University students, faculty, and staff.  

On Campus:  While in the library and on campus, you will only need to login in the one time to access the campus network. All the Mercyhurst community I.T. services utilize the same username and password to access the Library Resources, WebAdvisor, Blackboard, Email and the Portal.  

Off Campus:  In order to comply with licensing agreements and/or copyright law, access to many of the Mercyhurst Libraries electronic resources are limited to current students and employees of Mercyhurst University. If you click on a link to one of our databases, electronic journals, or electronic reserves from an off-campus computer, you will be prompted to enter a username and password. Your username and password for accessing library resources are the same as the username and password used for your Mercyhurst email account. 

Problems with Login?

Mercyhurst  passwords need to be reset every 90 days to improve the network security.  Passwords can be reset by setting up an account in the Password Management Tool or through the I.T. Help Desk which is located on the Main Floor of the Library.  You can also reach them at  814-824-3200.